Since 1980, Doug has worked in the reprographic industry in Vancouver. Starting at the bottom as a delivery driver, Doug soon moved into the production side of the business then to inside sales and customer service. It wasn’t long before he made the big move into a sales territory, where Doug’s understanding of the production process, coupled with his competitive nature and ability to earn the trust of his clients, has allowed him to maintain customers for decades. After working for 18 years in the industry, Doug’s dream was realized when Resolution Reprographics was founded in 1998.
Originally from Edmonton, AB, Kristen brings a wide variety of experience in production and retail. She has managed inventory at large chain stores, as well as prepared financial information for multiple companies in Canada and the US. She also has extensive education in business and finance. After achieving an Accounting Diploma from the Northern Alberta Institute of Technology, Kristen moved on to complete her Applied Bachelor’s Degree in Business Administration. She then obtained her CGA designation at only 24 years old. Kristen is also customer service oriented, providing mutually beneficial solutions for our customers.
G.M. Managed Print Services
Adam Armstrong brings a wide variety of experience to his role as General Manager of Managed Print Services. He has a background in project management, retail, loss prevention and has spent the past ten years in administrative and management roles in the IT field. He has an understanding of many different software and hardware solutions, and has been responsible for large print fleets for national corporations. Adam uses his experience with internal print management and information systems to bring peace of mind to our clients, working with them to provide solutions to achieve their goals and save them time and money.
Business Development Manager
Born and raised in the Lower Mainland, Derek Slavin joins our management team in this new role with our organization. After spending over 12 years working a multitude of roles in the Environmental industry, Derek brings with him a wide range of skills and tools to the well-rounded team at Resolution. Derek’s experience spans from Marketing and Customer Care to Safety Administration, Logistics and Team Leadership. With over 20 years-experience in a number of customer service driven industries, education from UBC’s Sauder School of Business and The BC Federation of Labour, Derek’s knowledge and capabilities are an asset to our organization and to our customers. Whether it’s been going door to door, delivering product on the road or direct customer relations as a Marketing Manager, he has always believed in putting the customer’s needs first. Derek is looking forward to a long-lasting career with Resolution and serving our customers to the best of his ability.
A well-known customer service leader in the Reprographics Industry, Darrell is another example of someone who has risen through the ranks, who has now undertaken his biggest challenge as our Operations Manager. In his own words, everything he has done has led to this point and he has gained valuable experience at every turn. Darrell brings his production expertise and knowledge of the local market as well as an uncompromising dedication to quality and customer service to Resolution.
Richard joins Resolution after 25 years with Xerox Canada Ltd. Rich brings a strong customer focus with a solid foundation in repairing and troubleshooting printing equipment. He takes pride in delivering an exceptional customer experience and understands the needs of customers in today’s business environment. Rich specializes in the field of colour management, process and quality control for proofing and printing equipment and has been certified as a G7 Expert by Idealliance. He also has achieved network certifications with Microsoft MCSA, CompTIA Network+, Security+, and A+